How to Fix KB5019980 or KB5020622 Update Not Installing on Windows 11

Are you struggling to install the latest Windows 11 updates KB5019980 and KB5020622? Many users have reported issues with these cumulative updates failing to download or install properly. Don‘t worry – in this guide, we‘ll walk you through what these updates include and provide 10 proven solutions to fix installation problems.

Understanding KB5019980 and KB5020622 Updates for Windows 11
Released on November 8th, 2022, the KB5019980 cumulative update for Windows 11 22H2 bumps the OS build number to 22621.819. This update delivers a number of important bug fixes and performance improvements, including:

• Resolving an issue causing File Explorer to stop working when browsing directories of raw images and other file types
• Fixing a bug that displayed items on the desktop after they have been deleted from the desktop
• Improving the reliability of Windows Update when starting
• Patching various security vulnerabilities in the Windows OS and built-in apps

A week later on November 15th, Microsoft released the KB5020622 update to fix a single critical bug:

• Addressing a vulnerability in the System.Data.SqlClient and Microsoft.Data.SqlClient libraries where a timeout occurring under high load could cause data integrity issues and incorrect data to be returned

It‘s important to install these cumulative updates to keep your Windows 11 PC secure, stable, and performing optimally. However, the update process doesn‘t always go smoothly for everyone. Some common problems include:

• Updates failing to download and getting stuck at 0% or a certain percentage
• Error messages like "There were some problems installing updates, but we‘ll try again later" or error codes 0x800f0831, 0x80073701, etc.
• Updates installing but then failing to configure or rolling back changes
• PC freezing, crashing or restarting during the update installation

When you encounter issues like this, don‘t get discouraged. Most Windows Update problems can be resolved through basic troubleshooting or by manually installing the update. Try the fixes below in order until you find one that works for you.

Fix 1: Run the Windows Update Troubleshooter
The first step you should try is running the built-in troubleshooter for Windows Update. This automated tool can detect and fix many common update issues:

1. Open the Start menu and click the Settings gear icon
2. Click "System" in the left sidebar, then select "Troubleshoot"
3. Click "Other troubleshooters"
4. Scroll down and click the "Run" button next to "Windows Update"
5. Follow the on-screen prompts to apply any recommended fixes
6. Restart your PC and try checking for updates again

Fix 2: Restart the Windows Update Service
If a background Windows Update process got stuck, restarting the service can help:

1. Press Win+R to open the Run dialog, type "services.msc" and click OK
2. Scroll down and double-click "Windows Update service"
3. Click "Stop" then change the Startup type to "Automatic"
4. Click "Start" to restart the service and click "OK" to close the window
5. Restart your PC and check for updates again

Fix 3: Clear the Windows Update Cache
Corrupted temporary update files can cause installation issues. Clearing the cache may help:

1. Press Win+R, type "cmd" and press Ctrl+Shift+Enter to open Command Prompt as admin
2. Type the following commands pressing Enter after each:
   • net stop wuauserv
   • rd /s /q %systemroot%\SoftwareDistribution
   • net start wuauserv
3. Restart your PC and try updating again

Fix 4: Manually Install the Update from Microsoft Catalog
You can bypass Windows Update and directly download the KB5019980 or KB5020622 update packages:

1. Go to the Microsoft Update Catalog website
2. Search for the KB number of the update you need
3. Click the "Download" button for the 64-bit or 32-bit package matching your Windows version
4. Open the .msu file and follow the prompts to install the update
5. Restart your PC to complete the installation

Fix 5: Use the Windows 11 Installation Assistant
The Installation Assistant tool can perform an in-place upgrade to the latest version of Windows 11:

1. Go to the Download Windows 11 page
2. Click "Download Now" under Windows 11 Installation Assistant
3. Open the downloaded tool and click "Accept and Install"
4. Wait for the update to download and install – this may take some time
5. When done, your PC will reboot into the latest Windows 11 version

Fix 6: Repair System Files
Damaged or missing OS files can interfere with Windows Update. To fix system files:

1. Open Command Prompt as admin
2. Type "sfc /scannow" and press Enter to check all protected system files
3. If SFC found corrupted files but couldn‘t fix some, run the following DISM command:
   • DISM.exe /Online /Cleanup-image /Restorehealth
4. Reboot your PC and check for updates again

Fix 7: Temporarily Disable Your Antivirus
Third-party antivirus software may flag update files as suspicious and block them. Try temporarily disabling your AV:

1. Open your antivirus settings and locate an option to disable protection
2. Select a duration like 15-30 minutes to temporarily turn off the AV
3. Try running Windows Update again
4. If it works, consider adding exceptions for the C:\Windows\SoftwareDistribution folder and wuauserv.exe process in your AV

Fix 8: Update Your Drivers
Outdated or buggy device drivers can conflict with the update process. Check if any drivers need updating:

1. Open the Start menu, type "device manager" and press Enter
2. Expand the branches and look for any devices with a yellow exclamation mark
3. Right-click a flagged device and select "Update driver"
4. Select "Search automatically for drivers" and install any updates found
5. Repeat for other devices and restart your PC afterwards

Fix 9: Try a Clean Boot
Software conflicts with startup apps or services can interfere with Windows Update. Perform a clean boot:

1. Press Win+R, type "msconfig" and press Enter
2. Go to the Services tab, check "Hide all Microsoft services" then click "Disable all"
3. Go to the Startup tab and click "Open Task Manager"
4. Disable all startup items in Task Manager then restart your PC
5. Try running Windows Update and see if it works now
6. Re-enable startup items and services afterwards

Fix 10: Perform a Reset or Repair Install
As a last resort, you can try resetting or repairing your Windows 11 installation:

1. Go to Settings > System > Recovery
2. Under "Reset this PC" click "Get started" then "Keep my files"
3. Follow the prompts to reinstall Windows while keeping your personal files intact
4. Alternatively, if you have installation media, boot from the USB/disc and launch setup
5. Click "Repair your computer" then "Troubleshoot" and "Startup Repair" to fix boot issues

Wrapping Up
We hope one of the solutions above helped you resolve problems installing the KB5019980 and KB5020622 updates on your Windows 11 PC. Microsoft regularly releases cumulative updates to patch security holes, fix bugs, and add new features to the OS. However, update installations can sometimes fail due to software conflicts, corrupted files, network issues, or server-side problems.

By following the troubleshooting steps in this guide, you can systematically eliminate potential causes until your updates install successfully. Whether it‘s running the Windows Update troubleshooter, restarting key services, clearing the update cache, or using the Microsoft Catalog to manually download packages, there are many ways to work around a stuck update.

While it may be tempting to delay installing updates when faced with errors, we strongly recommend keeping your system updated to protect against malware threats and ensure you have the latest stability fixes and performance optimizations. Don‘t let update issues prevent you from staying secure!

The specific fixes that work best may vary depending on your system configuration and the root cause of your update problem. If you continue to have trouble installing updates after trying these solutions, don‘t hesitate to contact Microsoft Support for further assistance or consider backing up your data and performing a clean Windows reinstall.

Do you have any other tips for fixing Windows Update issues? Let us know in the comments!