Comments on: Beware of Patio Furniture from The Home Depot, Kmart, Sam’s Club, and Sears

By: Judy

Judy — Wed, 18 Nov 2009 19:52:29 +0000

I bought a Martha Stewart Victoria Collection Dinning table and 5 chairs from KMart a couple of years ago. Before the warranty was out we heard a very loud explosion outside. We went out and could find no reason why out table tob had shattered. We thought it had only happened to us. I went to KMart, and the manager gave us a new table.

By: Joe H

Joe H — Sun, 25 Oct 2009 16:24:41 +0000

The base of my Hampton Calabria II swivel rocker that I purchased from Home Depot cracked at the welds. Although the chair was slightly out of warranty I reported it anyway to the manufactures rep in KY. They initially didnt offer any solutions but when I politley informed them I appreciated thier time anyway but that the next time I purchase a patio set I may not cinsider a Hampton product they agreed to send me a replacement base. I now have the base but it appears you need a special tool to detach the chair from the base. I’ve notified Hampton CS ad am awaiting a solution unless one of you nice folks has any suggestions.

By: Dana Kinsey

Dana Kinsey — Tue, 29 Sep 2009 17:08:13 +0000

My year old seating set (hampton Bay) looks over 10 years old. Chipped paint, flat cushions, loose strapping. Called home depot. They were no help at all.Did not tell me the manf. JRA filed for bankruptcy.He told me he could file a complaint w/ manf. He could not exchange it for me.Iam left w/ a very unappealing outside sitting area for $900.

By: Gary

Gary — Fri, 04 Sep 2009 12:54:44 +0000

Problem: I don’t know who made my patio set, I purchesed it 6 years ago from Sam’s Club, I have had no problems at all with the workmanship or function of the product….but now thw fabric is rotting and I am in need of replacement seats…I think I have found a starting point here, JRA & TSY.
On the subject of broken table tops, may I suggest finding a plastics supplier and purchase a piece of plexiglass or Pulsun sheet plastic…some of these places will also cut the piese to match what you need.

By: Liljo

Liljo — Mon, 31 Aug 2009 01:27:01 +0000

I have the set from K-Mart, Victoria it has cracked, peeled cushio9ns fded awful,
but if I only had a Crank to lift the Umbrella up. Does anyone know where I can get one plus parts that go in the inside poler to Lift?

Thanks

By: Kevin

Kevin — Sat, 22 Aug 2009 21:32:33 +0000

Should have just returned the thing to Home Depot at the get go and none of this would have transpired ! ! !

By: Robin P

Robin P — Tue, 28 Jul 2009 17:10:53 +0000

This is in reponse to Nadia’s post on July 19, 2009 about a replacement canopy. Go to http://www.gardenwinds.com. They have replacement canopies for all different gazebos and the nice part is they are specific to the store and the manufacturer. I just purchased a canopy replacement for my JRA furniture 12 x 12 gazebo that I also bought from Sears. Good luck!

By: Rayman

Rayman — Mon, 20 Jul 2009 18:55:35 +0000

October of 2008 I purchased a Hampton Bay four swivel bar chair set for my patio from Home depot.
I was finding bits and pieces of plastic on the ground which had the consistency of a soda craker and just fell apart when picked up. I Finnally found that this plastic was or should I say were, the covers that are placed over the swivel mechanizim of the chair. To make things worse two of the four chairs have broken down in the swivel mecanizm with one chair top falling off the base when moved. Further inspection of the mecanizm showed complete failure of the plastic insert which serves as the swivel mechecnism.

Since the light metal work has held up nicely over the past year and I like the size and shape of the chair I contacted Home Depot were I purchased the set less than a year ago. I found out that Home Depot does not carry replacement parts.
Yet according to the various representatives I have talked to, they have had numerous requests for that very same part.

If JRA Furniture/ Hampton Bay is out of businees, why is Home Depot still selling their products?

By: Nadia

Nadia — Sun, 19 Jul 2009 23:11:22 +0000

Thanks for all your leg work. I too purchased a JRA product and to my dismay, when I needed a replacement for the Gazebo, no luck contracting them. Sears, where I purchased mine, no longer has any stock. I will try to call YSY on Monday. If you have any contacts with a replacement cover for the Patio Gazebo (12X12), I’d love to get my hands on it…regardless of the maker, as long as it will fit. Thanks again for all your help.

By: Chris

Chris — Wed, 08 Jul 2009 15:18:03 +0000

We purchased a Hampton Bay 7 piece Calabria set from Home Depot last May and the set has been on our indoor, enclosed patio for the past year. Just this past weekend, the swivel rocker my son was sitting in collapsed. The rocker base broke completely off the chair! We are not sure what to do now. I cannot find any info about replacement parts on the internet. I am going to try the TSY number for help.